Returns + Exchanges

 

Returns & Exchanges

We offer free return shipping for items being exchanged within Brazil, you will just need to cover for the shipping back to us.

Free return shipping is not offered to international customers. To prevent the need of exchanging, we are always glad to help with sizing enquires or any other doubt you may have about our styles.

If you need to return your item, please email concierge@helenrodel.com.br and tell us your name and order number in the subject, stating why you wish to exchange your item. We will reply with detailed instructions, return address and arrange for it to be processed as soon as possible.

Items to be returned must:

  • Be in original condition, unworn, unwashed with all original tags still attached.

  • All items to be exchanged need to returned within 7 days of receiving your goods. Once we have received the item for exchange, please allow another 5 business days for your exchange to be analyzed and processed.

  • Please note that orders must be returned from within the same country they were originally shipped to. Your items must be returned in the original packaging, including garment bags and other signature packaging materials.

  • Returns that do not meet our policy will not be accepted and will be sent back to you.

  • All our styles are handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. We are glad to replace or repair due to a manufacturing fault but not normal ‘wear and tear’.

  • We can offer you an online store credit or a replacement as soon as possible.

  • Please follow the care instructions on your styles to prolong the life of your garment.

  • Please make sure to follow customs procedures when dispatching the pieces back by Courrier. When returning an item to HR, you must inform the exporting freight agent that the item is traveling under temporary export for repairs to be carried out, and following repair the item will be returned back to you.